Frequently Asked Questions

Yes! Customer service is particularly important to us. We are confident that you will be happy with your CBD purchase, as all our products are carefully tested and every shipment is inspected before leaving our facility. But your satisfaction is our top priority, so if you are not completely happy with your purchase, simply return the unused portion (at least 50% of the product) for a full refund. The customer is responsible for return shipping. Please first email us at info@theheartofhemp.com for a return product number and return shipping information.

If your package has been confirmed by USPS that it was delivered to the address provided and it was lost or stolen, The Heart of Hemp is not responsible. But we will be happy to provide you with all the delivery information so you will be able to investigate or claim the lost/stolen package. Please send a detailed email with the order # to: info@theheartofhemp.com If you return or want to exchange a product, we suggest that you ship your package with a carrier tracking number and insurance. We are not responsible for packages lost in transit. Please first email us at info@theheartofhemp.com for a return product number and return shipping information.

If your order has been damaged during shipping, please take a photo of the product and provide detailed information of the problem to: info@theheartofhemp.com. All claims for damaged products must be sent to customer service within 72 hours of delivery.

We truly apologize for any inconvenience here, but your cartridge or vape pen is most likely not broken, and there is a simple fix. Vape Cartridges If you’re getting airflow but no vapor, you may need to "prime" the vape cartridge. Without your cart being attached to the battery, take around 5 to 8 inhales, or dry hits. There should be no vapor, only air, in the chamber. Just keep pulling the air through the chamber and into your mouth. Then just rub your vape cart quickly between the palms of your hand to loosen the oil. If it appears that the oil is remaining above the chamber, just repeat the process until the oil appears slightly lower chamber. Please take the few minutes required to prime your vape. It is essential to prepare your new cart for use, as well as preventing any clogging in the future. If this still doesn't work, please contact customer service at info@theheartofhemp.com for a replacement. Disposable Vape Pens If you’re getting airflow but no vapor, you may need to "prime" your vape so the hemp oil saturates CCELL's ceramic coil. Simply take 2-3 short vapes to get the hemp oil, but not long draws. The last thing you want to do is burn the lovely ceramic coil. You just want to get it warm enough so the hemp oil can start to weep into the ceramic coil. After priming let the vape pen sit upright for 30 minutes to 1 hour before trying again. If you are still not getting a strong vape, repeat this process. If you’re not getting any airflow then your vape pen is not working because the hemp oil inside has cooled, causing a minor clog. All you need to do is warm it up. First, rub your disposable pen quickly between the palms of your hand to help warm the device and loosen the hemp oil. Then try unclogging the unit by blowing into the bottom side of the vape bar a few times. You will know that it is unclogged when you see vapor come out of the mouthpiece, then you can use your vape as normal. If this still doesn't work, please contact customer service at info@theheartofhemp.com for a replacement.

Our goal is to ship your order within 1-2 business days and for you to receive it within 3-5 business days. Orders placed after noon MST on Monday through Saturday are processed the following business day. Orders placed on Sunday or Federal Holidays are processed the following business day.

All orders $50 or more in the continental USA receive Free USPS 2-3 Day Priority shipping. Non-Contiguous U.S. orders (Alaska and the U.S. Virgin Islands) are priced according to zip code during the time of checkout. If you need a different shipping option, please contact us at info@theheartofhemp.com or click here to contact us directly.

We DO NOT SHIP to the following states due to Laws Outlawing the sale of Hemp Derived CBD. Hawaii Idaho Iowa Mississippi New Hampshire South Dakota We are not responsible for packages returned to us due to an incorrect address provided during checkout as you will be responsible for the return shipping and redelivery costs. If your package has been confirmed by USPS that it was delivered to the address provided and it was lost or stolen, The Heart of Hemp is not responsible. But we will be happy to provide you with all the delivery information so you will be able to investigate or claim the lost/stolen package. If you have any questions about our shipping costs, timing or policy, please email us at info@theheartofhemp.com or click here to contact us directly.

Please check to see that your shipping information is correct before final checkout. Once checkout is complete, you will receive an email receipt confirming your order. Once your order has shipped you will receive another email with your tracking number, and a final email confirming delivery.

If you have any questions about our shipping costs, timing or policy, please email us at info@theheartofhemp.com or click here to contact us directly.

Please contact us at info@theheartofhemp.com or click here to request faster shipping options before placing your order.

Yes. We do not list “CBD” or “Delta-8 THC” on the outside of our shipping packages to protect your privacy and to prevent theft. Packages are shipped from our parent company, Heart of Matter, LLC.

Free Shipping usually takes about 3-5 business days, or at the most 4-8 business days for delivery, but that is not guaranteed. If your order has experienced a delay, please first check the tracking link emailed to you after placing your order. If it says delivered or delivery exception, or your package is lost, please contact USPS or your local post office before contacting our customer support team for assistance.

Both cannabis and hemp are from the same “cannabis” species, but hemp contains very little THC, or delta-9-tetrahydrocannabinol, which is the active ingredient in marijuana which gets you high. Hemp is a cannabis plant that contains less than 0.3% Delta-9 THC on a dry weight basis in accordance with the 2018 Farm Bill and NMAC 21.20.3, so it cannot be used as a psychoactive drug. The level of THC in hemp used in the United States, Canada, and Europe is limited to 0.3% on a dry weight basis. Marijuana contains much higher levels of THC which is the cannabinoid that is psychoactive and causes intoxication.

Always refer to product instructions on the label before using or ingesting any The Heart Of Hemp Products. In general, take The Heart of Hemp CBD as needed. Some people take it only once a day, while others take it three times a day. If you have or suspect a medical condition or are taking any medications, please consult your physician before use.

If you have or suspect a medical condition or are taking any medications, please consult your physician before use.

Please see the detailed information we have available on each product page. Still have questions? Then contact us directly by clicking here.

Our Gummy Squares, Chocolates and Capsules are meant to be ingested. Please always follow instructions on the product label.

Shatter is a crystallized CBD isolate with added terpenes to enhance different flavors and strain profiles. CBD Shatter has a reputation as the purest and cleanest extract type. The content of heat, moisture, and terpene all affect CBD Shatter's texture and consistency. CBD Shatter is great because it can either be dissolved into a fat/oil of your choice or vaporized via dabbing or dab-vaporizer pen. The best way to use our Crystal Terps CBD shatter is by dabbing. Dabbing is a form of smoking where you take a small amount of shatter, set it on a hot plate or nail, and inhale the vapor. In order to dab, you need the proper equipment. A dab rig is an ideal tool for beginners. However, some vaporizers and vape pens also work well with Crystal Terps CBD shatter. Not sure how to dab? Don't worry, we have all the details here.

It is best to keep our products stored at room temperature, out of direct sunlight and extreme temperatures. Exposure to extreme heat or cold can cause degradation. We do not recommend refrigerating or leaving it in your car for an extended period of time. When stored properly, The Heart Of Hemp Products has a shelf life of about one year, unless stated otherwise on the packaging.

Although we work extremely hard to formulate our products for the best experience, re-crystallization is normal, especially with higher dosed CBD products and products with high concentrations of CBD oil. We recommend shaking the bottle before each use to prevent re-crystallization and to evenly distribute the CBD throughout.

CBD, or cannabidiol, is one of over 113 compounds found primarily in the leaves and flowers of the cannabis plant. It is a non-intoxicating cannabinoid that has the ability to act on cannabinoid receptors that are part of the "ECS" endocannabinoid system. Plant cannabinoids, also known as Phyto-cannabinoids, bind to this system, which helps regulate some of the body's vital functions, including: Sleep Appetite Immunity Pleasure Pain Inflammation And Lots More! When the ECS is synchronized, the human body is able to achieve what is known as homeostasis, which means the body functions at maximum efficiency.

Full Spectrum Made from all parts of the hemp plant through full-plant extraction Contains all of the active cannabinoids found in hemp, including <0.3% THC Also contains plant terpenes, flavonoids, vitamins, minerals, plant proteins, all from the original hemp source All compounds work together in what is known as the Entourage Effect, also known to multiply the potential health benefits of hemp Broad Spectrum Made by taking hemp-derived Full Spectrum plant extract and further processing it to remove trace amounts of Delta-9 THC Contains the most active hemp-derived cannabinoids, except Delta-9 THC Just like Full Spectrum, all compounds work together in what is known as the Entourage Effect, also known to multiply the potential health benefits of hemp Isolate Made by removing all other molecules except CBD from the Full Spectrum hemp extract All that remains is a white powder that is at least 99% pure CBD with 0.0% Delta-9 THC, or any other cannabinoid.

Although both are cannabinoids, THC contains the psychotropic compounds which cause intoxication, or the feeling of being "high". Hemp Derived CBD, the cannabinoids which help restore the body’s balance and help reduce inflammation, and do not contain psychotropic compounds. THC Free, Hemp derived CBD will not get you "high". Always check the products COA to make sure you are ingesting the correct compound!

Delta-8 THC is chemically much different from CBD, and this influences the types of effects they each have. Both elicit their effects through interactions with receptors of the endocannabinoid system, which in turn positively impact the body and its functions. But because of their varying chemical structure, they interact with these receptors differently. Of the endocannabinoid system’s two major receptors - CB1 and CB2 - delta-8 THC binds directly with CB1 receptors, whereas CBD has a more indirect impact on CB2 receptors. Because of that, Delta-8 has noticeable uplifting effects that you can feel. It works comparably to Delta-9 THC but is known to be considerably less potent. Some believe it is about 3/4 to 1/2 as strong as Delta-9 THC overall. While Delta-8 THC can be used for wellness purposes, its main value is its noticeable mood-boosting, uplifting effects that can enhance any relaxing event. With numerous beneficial properties, CBD taken every day promotes balance and overall wellness. CBD is naturally non-intoxicating, so its primary value comes from feeling better day-to-day through consistent daily servings over time. The thing about CBD is you have to be consistent, and use it daily to achieve the desired effects. Sometimes it can take up to 2 weeks of daily use before you reach maximum effectiveness. Are you still wondering which is better, CBD or delta-8 THC? The truth is the differences of delta-8 THC Vs. CBD offer you more ways to benefit from hemp. They each have advantages that can help make your days and nights improved.

Phyto-cannabinoids are the naturally occurring organic compounds that work together to provide health benefits. CBD is the compound that occurs in the greatest concentration in any cannabis variety.

Hemp oil and hemp extract are both terms used for oil extracted from the entire hemp plant. They will contain CBD and other cannabinoids. Hemp seed oil is pressed only from hemp seeds and does not contain any CBD but is rich in amino acids.

We started in 2019, by first creating relationships with certified hemp extract laboratories that were willing to open up their process to us. That is the only way we could ensure that all of our hemp derived CBD and Delta-8 THC materials used in our products are USA grown all Natural or Organic, third-party tested and free of harmful additives as well as pesticides. We also take an extra step and ensure our Delta-8 THC is processed with a food grade acid, and never filtered with any T-41 or any other activated bleaching clays.

CBD works in concert with our body’s endocannabinoid system which works to maintain balance and energy in the body. CBD can help restore this system if it has been damaged by illness or injuries. CBD can be ingested or applied topically to the skin to provide these benefits.

We truly apologize for any inconvenience here, but your cartridge or vape pen is most likely not broken, and there is a simple fix. Vape Cartridges If you’re getting airflow but no vapor, you may need to "prime" the vape cartridge. Without your cart being attached to the battery, take around 5 to 8 inhales, or dry hits. There should be no vapor, only air, in the chamber. Just keep pulling the air through the chamber and into your mouth. Then just rub your vape cart quickly between the palms of your hand to loosen the oil. If it appears that the oil is remaining above the chamber, just repeat the process until the oil appears slightly lower chamber. Please take the few minutes required to prime your vape. It is essential to prepare your new cart for use, as well as preventing any clogging in the future. If this still doesn't work, please contact customer service at info@theheartofhemp.com for a replacement. Disposable Vape Pens If you’re getting airflow but no vapor, you may need to "prime" your vape so the hemp oil saturates CCELL's ceramic coil. Simply take 2-3 short vapes to get the hemp oil, but not long draws. The last thing you want to do is burn the lovely ceramic coil. You just want to get it warm enough so the hemp oil can start to weep into the ceramic coil. After priming let the vape pen sit upright for 30 minutes to 1 hour before trying again. If you are still not getting a strong vape, repeat this process. If you’re not getting any airflow then your vape pen is not working because the hemp oil inside has cooled, causing a minor clog. All you need to do is warm it up. First, rub your disposable pen quickly between the palms of your hand to help warm the device and loosen the hemp oil. Then try unclogging the unit by blowing into the bottom side of the vape bar a few times. You will know that it is unclogged when you see vapor come out of the mouthpiece, then you can use your vape as normal. If this still doesn't work, please contact customer service at info@theheartofhemp.com for a replacement.

Our vape cartridges and disposable pens are made with; 100% Hemp-Derived Delta-8 THC 100% Hemp-Derived Full Spectrum CBD Distillate Made with Organic & Natural Terpenes NEVER ANY Vitamin E Acetate, VG, PG, MCT, cutting agents, or preservatives of any kind! Please see the detailed information we have available on each product page. Still have questions? Then contact us directly by clicking here.

We only use CCELL because, just like us, they take your safety and product quality control as their first priority. Our Delta-8 THC distillate teamed with CCELL’s patented ceramic heating core engineered with the perfected porosity and structure that allows for the purest flavors with minimal possibility of a burnt taste, giving you the greatest vape experience. Learn more about CCELL Safety by clicking here.

Our CBD Shatter is a crystallized CBD isolate with added terpenes to enhance different flavors and strain profiles. CBD Shatter has a reputation as the purest and cleanest extract type. The content of heat, moisture, and terpene all affect CBD Shatter's texture and consistency. CBD Shatter is great because it can either be dissolved into a fat/oil of your choice or vaporized via dabbing or dab-vaporizer pen. The best way to use our Crystal Terps CBD Shatter is by dabbing. Dabbing is a form of smoking where you take a small amount of shatter, set it on a hot plate or nail, and inhale the vapor. To dab, you need the proper equipment. A dab rig is an ideal tool for beginners. However, some vaporizers and vape pens also work well with Crystal Terps CBD shatter. Not sure how to dab? Don't worry, we have all the details here.

Cold Start Method (Best for Beginner to Moderate Dabbers, or anyone who loves to preserve terpene flavors) First, find a comfortable place to get situated with your dab rig and CBD concentrates. We always recommend dabbing on a quartz banger, but a titanium nail will work just as well. Make sure the water in your rig is always fresh, and the quartz banger is clean for use. If not, heat up your banger/nail until the surface is glowing red and all reclaim or residual carbon burns completely off. This will ensure the best tasting dab experience. Then wait until the banger/nail is completely cooled down. This may take 5-15 minutes. Once you’re positioned, use the dab tool to place the CBD concentrate on the surface of the banger/nail away from the intake to the dab rig. Then heat up the banger/nail with a butane torch for 3-8 seconds or until the CBD concentrate has melted and began to bubble, somewhere around 350-575 degrees Fahrenheit, depending on your temperature preference. But always remember higher temperatures destroy the terpenes. As a general rule, it takes 3-8 seconds for it to heat up, but this will vary depending on the style, material and thickness of the banger/nail. The best tool is a Digital Temperature Gun, but a stopwatch or a specialized app for your mobile device all work great to safeguard you from taking an overheated dab. As soon as the banger/nail reach the optimal temperature, slowly inhale the vapor. Place the carb cap over the nail and spin it around to completely vaporize the concentrate. Immediately exhale the vapor. Continue inhaling until the dab is finished, adding extra heat at 3-5 seconds intervals as needed…but watch the heat so you don’t destroy the remaining terpenes. After completing the dab use a cotton swab to wipe the banger/nail to remove all leftover residue. Then dip the cotton swab in 91% isopropyl alcohol and rub it along the bottom and interior of the banger/nail. Use a dry cotton swab to wipe up the excess, and you’re ready for the next use.

Hot Start Method (Best for Moderate to Advanced Dabbers) First, find a comfortable place to get situated with your dab rig and CBD concentrates. We always recommend dabbing on a quartz banger, but a titanium nail or even an e-nail will work just as well. Make sure the water in your rig is always fresh, and the quartz banger is clean for use. If not, heat up your banger/nail until the surface is glowing red and all reclaim or residual carbon burns completely off. This will ensure the best-tasting dab experience. Once you’re positioned, heat up the banger/nail with a butane torch until the surface is glowing red. After it’s hot, about 10-15 seconds with the torch, you’ll need to wait for the banger to cool to the optimal temperature for dabbing CBD, somewhere around 350-575 degrees Fahrenheit, depending on your temperature preference. But always remember higher temperatures destroy the terpenes. As a general rule, it takes 45-60 seconds for it to cool, but this will vary depending on the style, material and thickness of the banger/nail. The best tool is a Digital Temperature Gun, but a stopwatch or a specialized app for your mobile device all work great to safeguard you from taking an overheated dab. As soon as the banger/nail reach the optimal temperature, use the dab tool to place the CBD concentrate on the surface of the banger/nail away from the intake to the dab rig while slowly inhaling the vapor. Place the carb cap over the nail and spin it around to completely vaporize the concentrate. Immediately exhale the vapor. Continue inhaling until the dab is finished, adding extra heat at 3-5 seconds intervals as needed…but watch the heat so you don’t destroy the remaining terpenes. After completing the dab use a cotton swab to wipe the banger/nail to remove all leftover residue. Then dip the cotton swab in 91% isopropyl alcohol and rub it along the bottom and interior of the banger/nail. Use a dry cotton swab to wipe up the excess, and you’re ready for the next use.

By now you've probably heard of Delta-8-THC. But when you first step into the world of cannabis, it can be daunting to go through all the different terms and cannabinoids while trying to decide which option is right for you and your needs. Simply put, Delta-8 THC is a cannabinoid with a similar structure to its well-known cousin Delta-9 THC. It has similar psychoactive properties but most find the effects generally milder which is why Delta-8 THC is great when looking to relax. Most experience about 3/4 of the effects of Delta-9 THC and usually without all the extra paranoia making Delta-8 THC a great alternative for day and evening time use. Delta-8 THC is a different form of THC found within the hemp plant. Although it can be found in the cannabis plant, Delta-8 THC is only present at low concentrations naturally. Since the concentration is so low in the plant, Delta-8 is produced by converting hemp-derived CBD isolate or distillate to Delta-8 THC using food grade acids and filtration. Many people enjoy the effects of delta-8 because it delivers a powerful, uplifting effect that you can feel. We’ve also heard many stories of people using delta-8 to sleep better.

Delta-8 THC is chemically much different from CBD, and this influences the types of effects they each have. Both elicit their effects through interactions with receptors of the endocannabinoid system, which in turn positively impact the body and its functions. But because of their varying chemical structure, they interact with these receptors differently. Of the endocannabinoid system’s two major receptors - CB1 and CB2 - delta-8 THC binds directly with CB1 receptors, whereas CBD has a more indirect impact on CB2 receptors. Because of that, Delta-8 has noticeable uplifting effects that you can feel. It works comparably to Delta-9 THC but is known to be considerably less potent. Some believe it is about 3/4 to 1/2 as strong as Delta-9 THC overall. While Delta-8 THC can be used for wellness purposes, its main value is its noticeable mood-boosting, uplifting effects that can enhance any relaxing event. With numerous beneficial properties, CBD taken every day promotes balance and overall wellness. CBD is naturally non-intoxicating, so its primary value comes from feeling better day-to-day through consistent daily servings over time. The thing about CBD is you have to be consistent, and use it daily to achieve the desired effects. Sometimes it can take up to 2 weeks of daily use before you reach maximum effectiveness. Are you still wondering which is better, CBD or delta-8 THC? The truth is the differences of delta-8 THC Vs. CBD offer you more ways to benefit from hemp. They each have advantages that can help make your days and nights improved.

We started in 2019, by first creating relationships with certified hemp extract laboratories that were willing to open up their process to us. That is the only way we could ensure that all of our hemp derived CBD and Delta-8 THC materials used in our products are USA grown all Natural or Organic, third-party tested and free of harmful additives as well as pesticides. We also take an extra step and ensure our Delta-8 THC is processed with a food grade acid, and never filtered with any T-41 or any other activated bleaching clays.